ace167 Frequently Asked Questions

Creating an ace167 account takes under two minutes. Visit the ace167 Login page, click the registration option, and fill in your mobile number, a strong password, and your date of birth. You must be 21 years of age or older to register. Once submitted, you will receive a verification code via SMS to confirm your number and activate your account.

ace167 requires a valid government-issued photo ID to verify your identity. Accepted documents include a National Identity Card (NID), a valid Bangladeshi passport, or a birth certificate paired with a secondary ID. Upload clear, unobstructed photos of both sides of your document through the account verification section. Most verifications are completed within 24 hours.

If you cannot log in to ace167, first confirm you are using the correct registered mobile number and password. If you have forgotten your password, use the "Forgot Password" option on the login page to reset it via SMS. If your account appears to be locked or suspended, contact ace167 support at [email protected] with your registered mobile number for assistance.

No. ace167 strictly enforces a one-account-per-person policy. Creating multiple accounts is a violation of the Terms and Conditions and will result in the closure of all associated accounts and the forfeiture of any balances or bonuses. If you believe a duplicate account was created in error, contact support immediately to resolve the situation before any action is taken.

To close your ace167 account, contact support at [email protected] with the subject line "Account Closure Request". Before closure, ensure all pending withdrawals have been processed and your balance is zero. If the reason for closure is gambling-related concerns, ace167 strongly recommends requesting self-exclusion first, as it provides additional safeguards while keeping the door open after the exclusion period ends.

To deposit on ace167 via bKash, log in to your account, navigate to the Deposit section, and select bKash as your payment method. You will be shown the ace167 bKash merchant or personal number. Send the deposit amount from your bKash app using the "Send Money" option, then enter the bKash transaction ID in the ace167 deposit form to confirm. Deposits are typically credited within 5–15 minutes.

Nagad deposits on ace167 are usually credited within 5 to 15 minutes of the transaction being completed. If your deposit has not appeared after 30 minutes, check that the transaction was successful in your Nagad app and that you entered the correct transaction ID in the ace167 deposit form. For unresolved delays, contact ace167 support with your Nagad transaction reference number.

The minimum deposit amount on ace167 is ৳200 BDT. This applies to all supported payment methods including bKash, Nagad, Rocket, and Upay. There is no maximum deposit limit under normal account standing, though very large deposits may trigger additional verification checks as part of ace167's responsible gaming and security protocols.

The minimum withdrawal amount on ace167 is ৳500 BDT. Withdrawals are processed to the same payment method used for your most recent deposit — for example, if you deposited via Nagad, your withdrawal will be sent to your registered Nagad account. Make sure your withdrawal account name matches your verified ace167 account name to avoid processing delays.

Most ace167 withdrawals to mobile banking wallets like bKash, Nagad, and Rocket are processed within 1 to 4 hours during business hours. Withdrawals requested outside normal hours or on public holidays in Bangladesh may take up to 24 hours. Bank transfers to accounts at Dutch-Bangla Bank, BRAC Bank, City Bank, or Sonali Bank may take 1–3 business days depending on the receiving bank.

ace167 does not charge any internal processing fees for deposits or withdrawals. However, your mobile wallet provider (bKash, Nagad, Rocket, or Upay) may apply their standard transaction charges on the sending end. To avoid surprises, check your wallet provider's current fee schedule before initiating a transaction to your ace167 account.

ace167 offers a wide range of cricket betting markets covering the Bangladesh Premier League (BPL), IPL, T20 World Cup, ICC events, and international test matches featuring the Bangladesh Tigers. Available markets include match winner, top batsman, top bowler, total runs, wickets in an innings, method of first dismissal, and in-play live betting during ongoing matches. Markets vary by fixture.

In-play betting on ace167 allows you to place bets on a cricket match while it is actively in progress. Odds update in real time based on the current match situation — for example, the run rate, wickets fallen, and overs remaining. To place a live bet, navigate to the Cricket section, find the live match, and select your preferred market. Note that odds can change rapidly, so review your selection carefully before confirming.

ace167 hosts hundreds of slot games from leading providers including Pragmatic Play, NetEnt, Microgaming, and Spribe. The library includes classic three-reel slots, video slots with bonus rounds and free spins, and high-volatility jackpot games. You can browse and filter the full slot catalogue by provider, theme, or feature type in the Slots section of the ace167 platform.

Yes. ace167 features a full live casino section powered by Evolution Gaming and Ezugi, offering games including Live Baccarat, Live Roulette, Live Blackjack, and Live Teen Patti. Games stream in real time with professional dealers and are optimised for mobile play. A stable internet connection (3G or higher) is recommended for the best live casino experience on ace167.

Yes. ace167 is fully optimised for mobile play and works directly in your smartphone's browser — no app download is required. The platform is compatible with both Android and iOS devices. Simply navigate to ace167.pro in your mobile browser, log in, and enjoy the full range of casino games, slots, live tables, and sports betting from your phone wherever you are in Bangladesh.

ace167 offers a welcome bonus on your first deposit. The exact bonus amount and percentage match are displayed on the Offers and Promotions page and may change periodically. To claim the welcome bonus, opt in during or after your first deposit as instructed on the promotions page. All welcome bonuses are subject to wagering requirements, which must be completed before winnings can be withdrawn.

A wagering requirement is the number of times you must bet the bonus amount before any winnings become withdrawable. For example, a ৳1,000 bonus with a 20x wagering requirement means you must place ৳20,000 in total bets before the resulting balance can be withdrawn. Each ace167 promotion states its specific wagering multiplier clearly in the individual offer terms — always read these before opting in.

Bonus funds on ace167 cannot be withdrawn directly. You must first complete the wagering requirement attached to the bonus before any winnings derived from bonus funds become eligible for withdrawal. The specific wagering requirement (e.g., 20x, 30x) is stated in the terms of each individual bonus offer. Real-money deposits are always withdrawable without a wagering requirement attached.

ace167 runs ongoing loyalty rewards and referral incentives for active players. Details of the current programme, including how points are earned, what rewards are available, and any referral bonus amounts, are published on the Offers and Promotions page. Rewards are credited automatically to qualifying accounts based on your wagering activity during the applicable programme period.

ace167 uses SSL encryption to protect all data transmitted between your device and our servers, ensuring that your personal information and financial transactions remain private and secure. Player funds are held in segregated accounts. ace167 also implements responsible gaming tools including deposit limits, self-exclusion, and account verification to maintain a safe and fair environment for all players.

The minimum age to register and play on ace167 is 21 years old. This applies to all players regardless of location within Bangladesh. ace167 conducts age verification checks on all new accounts and reserves the right to request documentary proof of age at any time. Accounts found to belong to underage players will be immediately suspended and any deposits returned in full.

To self-exclude from ace167, email [email protected] with the subject line "Self-Exclusion Request" and specify your desired exclusion period (minimum 6 months, up to permanent). Your account will be blocked immediately upon confirmation, and all marketing communications will be suppressed for the duration. Self-exclusion periods cannot be shortened once activated — please consider your decision carefully before requesting.

If you suspect unauthorised access to your ace167 account, change your password immediately via the account settings page. Then contact ace167 support at [email protected] with the subject "Security Concern" and include your registered mobile number and a description of the suspicious activity. ace167's security team will investigate and, if necessary, temporarily freeze your account to prevent further unauthorised transactions.

You can contact ace167 customer support by emailing [email protected]. The support team is available around the clock, seven days a week, including Bangladeshi public holidays. For responsible gaming requests such as deposit limits, time-outs, or self-exclusion, include the relevant request type in your email subject line so your case is handled with priority by the dedicated team.