Privacy Policy — ace167

This Privacy Policy applies to the ace167 platform, accessible at https://ace167.pro. ace167 is an online casino and sports betting platform operated for the entertainment of adult players across Bangladesh. In the context of this Privacy Policy, "ace167", "we", "us", and "our" refer to the operator of the ace167 platform. "You" and "your" refer to any individual who visits, registers on, or uses the ace167 website or its associated services.

ace167 acts as the data controller in respect of the personal information you provide when registering for and using our platform. This means we are responsible for determining the purposes and means by which your personal data is processed.

If you have any questions about this Privacy Policy or about how ace167 handles your personal data, please contact our support team at [email protected].

ace167 collects personal data in the following categories:

• Registration Data: When you create an ace167 account, we collect your full legal name, date of birth, email address, mobile phone number, and preferred currency (Bangladeshi Taka / BDT).
• Identity Verification (KYC) Data: To comply with our Know Your Customer obligations, we may request copies of government-issued photo identification (such as a National ID Card, Passport, or Driving Licence) and proof of residential address (such as a utility bill or bank statement issued within the past three months).
• Financial Data: We record details of deposits, withdrawals, and transaction histories associated with your account. We do not store full payment card numbers. Where you use bKash, Nagad, Rocket, or Upay, we record the mobile wallet number associated with your transaction for reconciliation and anti-fraud purposes.
• Usage and Technical Data: We automatically collect information about how you interact with the ace167 platform, including your IP address, browser type and version, device type, operating system, screen resolution, pages visited, time spent on each page, game sessions played, and betting history.
• Communications Data: If you contact ace167 customer support by email, live chat, or any other channel, we retain a record of that correspondence, including the content of messages sent and received.
• Cookies and Tracking Data: ace167 uses cookies and similar tracking technologies to deliver a functional and personalised experience. Full details are provided in Section 8 of this Privacy Policy.

ace167 uses the personal data we collect for the following purposes:

• Account Management: To create, maintain, and manage your player account, including processing deposits and withdrawals, resolving account queries, and communicating important account-related information to you.
• Identity Verification: To verify your age (21+) and identity in accordance with our responsible gaming and Know Your Customer obligations, and to prevent underage gambling and fraudulent account activity.
• Transaction Processing: To process your deposits, withdrawals, and any bonus transactions accurately and securely, and to maintain a complete record of your financial activity on the platform.
• Legal Compliance: To comply with applicable legal and regulatory requirements, including anti-money laundering obligations, fraud prevention duties, and our responsible gaming commitments.
• Platform Improvement: To analyse usage patterns and player behaviour — in aggregate and anonymised form where possible — in order to improve the functionality, performance, and content of the ace167 platform.
• Customer Support: To respond to your queries, complaints, and support requests efficiently and effectively.
• Marketing Communications: With your consent, to send you promotional emails or SMS messages about ace167 bonuses, new games, and seasonal offers. You may withdraw this consent at any time by contacting support or by using the unsubscribe link in any marketing email.
• Fraud and Security: To detect and prevent fraudulent transactions, account takeovers, money laundering, bonus abuse, and other unauthorised or illegal activities on the platform.

ace167 processes your personal data on the following legal grounds:

• Contractual Necessity: Processing your registration data, identity verification data, and financial data is necessary to perform the contract between you and ace167 — namely, to allow you to hold an account and participate in games and betting activities on the platform.
• Legal Obligation: Certain processing activities — including identity verification, anti-money laundering checks, and the retention of transaction records — are required by applicable law and are carried out on the basis of our legal obligations.
• Legitimate Interests: Processing for the purposes of fraud prevention, platform security, and aggregate usage analysis is carried out on the basis of ace167's legitimate business interests, balanced against your rights as a data subject.
• Consent: Where we send you marketing communications or use non-essential cookies, we do so only on the basis of your explicit consent. You may withdraw consent at any time without affecting the lawfulness of any processing carried out prior to withdrawal.

ace167 does not sell your personal data. We share your data only in the limited circumstances described below:

• Payment Processors: We share relevant transaction data with our payment partners — including bKash, Nagad, Rocket, Upay, Visa, Mastercard, Dutch-Bangla Bank, and City Bank — to the extent necessary to process your deposits and withdrawals. These processors are contractually required to handle your data securely and in accordance with applicable data protection standards.
• Identity Verification Providers: We may share identity documents with third-party KYC verification service providers in order to confirm your age and identity. These providers are bound by strict confidentiality obligations.
• Game Studio Partners: When you play games provided by studios such as Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, or Ezugi, limited technical data (such as a session token and account balance) is shared with the relevant studio to enable gameplay. These studios do not receive your full name, contact details, or financial history.
• Fraud and Security Services: We may share data with specialist anti-fraud and security agencies where we detect or suspect fraudulent activity on your account or on the platform.
• Legal Authorities: ace167 will disclose personal data to law enforcement agencies, regulatory bodies, or courts of law where required to do so by applicable law, court order, or other legal process.
• Business Transfers: In the event of a merger, acquisition, or sale of all or part of ace167's business, your personal data may be transferred to the acquiring entity as part of that transaction. You will be notified of any such transfer by a prominent notice on the ace167 website.

In all cases, ace167 takes steps to ensure that third parties with whom we share your data are bound by appropriate contractual data protection obligations and do not use your data for any purpose beyond what is strictly necessary.

ace167 retains your personal data for as long as is necessary to fulfil the purposes outlined in this Privacy Policy, or as required by applicable law. The following general retention periods apply:

• Account Data: Retained for the duration of your active account relationship with ace167, and for a period of up to 5 years following account closure, to meet potential legal claims and regulatory obligations.
• Transaction Records: Financial transaction records are retained for a minimum of 5 years from the date of the transaction, in line with applicable anti-money laundering requirements.
• KYC and Identity Documents: Copies of identity documents submitted for verification purposes are retained for a minimum of 5 years following the end of your account relationship with ace167.
• Support Correspondence: Customer support communications are retained for up to 3 years from the date of the last communication in any given ticket or thread.
• Marketing Consent Records: Records of marketing consent are retained for the duration of your account relationship and for 2 years thereafter, to demonstrate compliance with applicable consent requirements.

Once the applicable retention period expires, personal data is securely deleted or anonymised in a manner that means it can no longer be attributed to you as an individual.

ace167 takes the security of your personal data seriously and implements a range of technical and organisational measures to protect it against unauthorised access, disclosure, alteration, or destruction. These measures include:

• 256-bit SSL/TLS encryption for all data transmitted between your device and ace167's servers;
• Encryption of sensitive data fields (including password hashes and financial identifiers) at rest within ace167's databases;
• Role-based access controls ensuring that only authorised personnel can access personal data, and only to the extent required for their specific role;
• Regular security audits and vulnerability assessments of ace167's platform infrastructure;
• Secure, geographically distributed server infrastructure with redundancy and failover protection;
• Staff training on data protection and security best practices.

Despite these measures, no online platform can guarantee absolute security. You are responsible for keeping your ace167 account credentials confidential. If you believe your account has been compromised, please contact ace167 support immediately at [email protected].

ace167 uses cookies and similar tracking technologies (such as web beacons and local storage) to operate and improve the platform. Cookies are small text files placed on your device when you visit ace167. We use the following categories of cookies:

• Strictly Necessary Cookies: These cookies are essential for the platform to function. They enable core features such as account login, session management, and security. These cookies cannot be disabled without disrupting your experience on ace167.
• Functional Cookies: These cookies remember your preferences (such as your language settings and preferred currency display) so that you do not have to set them each time you visit.
• Analytics Cookies: With your consent, we use analytics cookies to collect aggregate, anonymised data about how players use the ace167 platform. This data helps us understand which games are most popular, how players navigate the site, and where we can make improvements.
• Marketing Cookies: With your consent, we may use marketing cookies to deliver relevant promotional content to you across the web. These cookies track your interaction with ace167 promotions and may be used to limit how often you see a particular promotional message.

You can manage your cookie preferences at any time through your browser settings. Please be aware that disabling certain cookies may affect the functionality of the ace167 platform. For full details on the specific cookies used by ace167 and how to opt out, please contact support.

The ace167 platform is strictly intended for adults aged 21 years and above. ace167 does not knowingly collect personal data from individuals under the age of 21. If you are under 21, you must not register for or use the ace167 platform.

If ace167 becomes aware that it has inadvertently collected personal data from a person under the age of 21, that data will be deleted immediately and the associated account will be permanently closed. If you believe that a person under 21 has registered on ace167, please contact us immediately at [email protected] so that we can take appropriate action.

ace167 primarily serves players in Bangladesh, and personal data is processed and stored on servers located within secure data centre facilities. In some cases — for example, where a game studio provider or a technical infrastructure partner operates servers in another country — your data may be processed outside Bangladesh.

Where personal data is transferred internationally, ace167 takes steps to ensure that an adequate level of protection is applied to your data in the destination country, including by entering into appropriate data transfer agreements with the relevant parties. ace167 does not transfer personal data to parties located in jurisdictions that do not provide an adequate standard of data protection without appropriate safeguards in place.

ace167 reserves the right to update or amend this Privacy Policy at any time. When material changes are made, ace167 will publish the updated policy on this page with a revised effective date and, where appropriate, notify registered players by email or via an in-account notification.

We encourage you to review this Privacy Policy periodically to stay informed about how ace167 is protecting your personal data. Your continued use of the ace167 platform following the publication of any revised Privacy Policy constitutes your acknowledgement of the updated terms.