Responsible Gaming at ace167

ace167 allows every registered player to set a daily, weekly, or monthly deposit limit on their account. Once your chosen limit is reached within the set period, no further deposits will be accepted until the period resets.

You can set or lower your deposit limit at any time by contacting ace167 support. Increases to deposit limits are subject to a mandatory 7-day cooling-off period before they take effect, giving you time to reconsider. This is an intentional safeguard, not a processing delay.

• Limits apply to all deposit methods — bKash, Nagad, Rocket, Upay, and card payments
• Limits can be set in Bangladeshi Taka (BDT / ৳)
• Reductions take effect immediately; increases take effect after 7 days

If you feel you need a short break from ace167, you can request a time-out period of 24 hours, 7 days, or 30 days. During a time-out, your account is temporarily suspended — you will not be able to log in, deposit, or place bets.

Time-outs are ideal when you feel your gaming is becoming more frequent than you would like, or when life circumstances mean you want to step back for a short period without permanently closing your account. Contact [email protected] to activate a time-out immediately.

Self-exclusion is a more permanent measure for players who feel that their gambling is causing harm. When you self-exclude from ace167, your account is blocked for a minimum period of 6 months, with options for 1 year, 3 years, or permanent exclusion.

During self-exclusion, ace167 will also suppress any marketing communications sent to your email or mobile number. All pending withdrawals at the time of self-exclusion will still be processed to your verified payment method.

• Self-exclusion takes effect immediately upon confirmation
• Minimum self-exclusion period: 6 months
• Requests to lift a self-exclusion before the minimum period expires will not be granted
• Permanent self-exclusion cannot be reversed — please consider carefully before selecting this option

To request self-exclusion, contact our support team at [email protected] with the subject line "Self-Exclusion Request".

Reality checks are periodic on-screen notifications that appear during your gaming session to remind you how long you have been playing and how much you have wagered in that session. They are designed to interrupt the natural immersion of gameplay and prompt you to reflect on your activity.

You can request to have reality check reminders enabled on your account by contacting ace167 support. Choose a frequency that works for you — every 30 minutes, every hour, or every 2 hours. When a reality check appears, you can choose to continue playing or to end your session.

ace167 gives every player access to a complete record of their account activity, including all deposits, withdrawals, game sessions, bet history, and bonus transactions. Reviewing your history regularly is one of the simplest and most effective ways to stay aware of your spending patterns.

Your transaction history can be accessed from within your account dashboard. If you need a detailed statement for a specific date range, contact support and we will provide one within 5 business days.